FAQ
1. What is Lolita Fashion?
Lolita Fashion is a subculture and fashion style that originated in Japan, inspired by Victorian and Rococo clothing. It is characterized by its intricate details, feminine silhouettes, and use of lace, bows, and frills. It's about expressing a unique and individual style with a touch of whimsy and elegance.
2. What types of Lolita items do you offer at Lolita Glow?
At Lolita Glow, we offer a curated selection of Lolita dresses, shoes, bags, and accessories. Our collection includes a variety of styles to suit different tastes and occasions, from sweet and romantic to classic and elegant.
3. How do I choose the right size for my Lolita dress?
We provide a detailed size chart on each product page. To choose the right size, measure your bust, waist, and hips, and compare these measurements to our size chart. If you're between sizes, we recommend going up to the next size for a more comfortable fit.
4. Can I request custom or personalized items?
Yes, we offer custom orders and personalization services. Please contact our customer service team with your specific requests, and we'll be happy to assist you in creating a one-of-a-kind piece that reflects your style.
5. What are your shipping options and policies?
We offer various shipping options to ensure your package arrives safely and promptly. Shipping costs are calculated based on the weight and destination of your package. You can find more details on our shipping page. We also provide tracking information once your order is shipped.
6. How long does it take to receive my order?
Processing times may vary depending on the item and our current workload. Most orders are processed and shipped within 3-5 days. Shipping times will depend on the destination and shipping method chosen. You will receive an email with tracking information once your order is on its way.
7. Can I return or exchange an item?
We accept returns and exchanges within 14 days of receipt, provided the item is in its original condition with tags attached. Please contact our customer service for return instructions and to initiate the process. We do not accept returns or exchanges on custom or personalized items.
8. How can I stay updated on new arrivals and promotions?
Subscribe to our newsletter on the homepage of our website to receive updates on new arrivals, special promotions, and exclusive offers. You can also follow us on social media for behind-the-scenes content and style inspiration.
9. Do you offer any discounts or promotions?
We occasionally offer discounts and promotions, which are announced through our newsletter and social media channels. Be sure to follow us to stay informed about these special offers.
10. How can I get in touch with your customer service team?
For any inquiries or assistance, please reach out to us via the contact form on our website or email us at Lolitaglowshop@hotmail.com. We are here to help and will respond to your message as quickly as possible.
SEEKROAD LIMITED
Address: 7a Leicester Road,Loughborough, England LE11 2AE, United Kingdom
Phone: +441509350880
Email: Lolitaglowshop@hotmail.com