Refund Policy

1. Our Promise At Lolita Glow, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we are here to help.

2. Return and Refund Process If you wish to return a product, please follow these steps:

  • Contact our customer service team within 14 days of receiving your order at lolitaglowshop@hotmail.com to request a return authorization.
  • Once approved, return the item in its original condition with all tags attached within 30 days of receiving the order.
  • Include the original packaging and a copy of your receipt or order confirmation.
  • Clearly write the return authorization number on the outside of the package.

3. Refund Eligibility Items must be returned in new, unused, and saleable condition to be eligible for a refund. We will issue a refund to the original payment method used for the purchase.

4. Refund Timeline Please allow up to 14 business days from the time we receive your returned item to process your refund. You will receive a confirmation email once the refund has been processed.

5. Shipping Costs Original shipping costs are non-refundable. The cost of returning items to us is the customer's responsibility unless the return is due to an error on our part.

6. Exchanges If you would like to exchange an item, please note that you will need to return the original item for a refund and place a new order for the desired item.

7. Damaged or Defective Items If you receive a damaged or defective item, please contact our customer service team within 7 days of receiving your order. We will provide you with instructions on how to return the item and either replace it or issue a full refund, including the original shipping cost.

8. Sale Items All sales are final on sale items. No refunds or exchanges will be accepted for items purchased on sale.

9. Special or Custom Orders Custom or personalized items are not eligible for return or refund unless the item is defective or damaged.

10. Contact Us If you have any questions or concerns about our refund policy, please contact us at lolitaglowshop@hotmail.com. We are here to help and ensure your satisfaction with our products and services.

SEEKROAD LIMITED

Address: 7a Leicester Road,Loughborough, England  LE11 2AE, United Kingdom

Phone: +441509350880

Email: lolitaglowshop@hotmail.com